Success Model of Centralized Information Systems in the Public Sector for Organizational Adoption Based on Critical Success Factors Evaluation
DOI:
https://doi.org/10.53840/myjict5-2-131Keywords:
Critical Success Factors, Information System Adoption ModelAbstract
The implementation of centralized information systems is an alternative for the government in optimizing operating costs as well as avoiding data duplication between ministries, departments and public agencies. However, successful implementation and adoption of centralized information systems in public sector is still doubtful. One of the reason is the absence of re-evaluation after the implementation period is carried out. The daily usage of centralized information systems at public agencies is still very low. The main objective of this study is to identify and evaluate critical success factors (CSF) in the implementation of centralized information system for public sector for the purpose of adoption in the organization and subsequently propose a successful adoption model. MyMesyuarat system has been selected as a case study in developing assessment. The study was conducted quantitatively containing four (4) main phases. The data were analyzed descriptively and the results showed the median agreement value for each CSF. The results of this study can be used as a guide by government agencies in an effort to re-evaluate the implementation of information systems that have been implemented and can also overcome the issue of adoption of information system users in public organizations in general.
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Model Kejayaan Sistem Maklumat Berpusat Sektor Awam Bagi Tujuan Penerimagunaan Di Organisasi Berdasarkan Penilaian Faktor Kejayaan Kritikal
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